Industry: Financial Services
Company: ABN Microfinance
Location: Kyrgyzstan
Product: Axence ConnectPro
ABN Microfinance implemented Axence ConnectPro for remote IT support of its employees. After the solution was introduced, the average response time of the IT department to user requests decreased from 30 minutes to 10 minutes.
Before implementing Axence ConnectPro, IT support specialists faced difficulties when connecting to users’ workstations. In particular, users found it difficult to quickly provide the necessary identifiers for connection, such as IP addresses. This slowed down the work of specialists and the resolution of user issues.
Axence ConnectPro was suggested by the vendor and proved suitable for the needs of ABN Microfinance. It helped simplify the remote connection process and made technical support more convenient for administrators and company employees.
Among the most frequently used capabilities, ABN Microfinance’s IT team highlights remote access and file transfer. File transfer proved especially convenient in day-to-day work, while remote access helps with setup and tasks related to workstation configuration.
The company also positively evaluates the ability to deploy the solution locally on its server. For the organization, this format of using Axence ConnectPro became an important advantage.
According to representatives of ABN Microfinance, the implementation of ConnectPro has already delivered a number of practical results: time savings, fewer escalations, faster incident resolution, greater convenience for administrators, and improved support quality. In addition, employees have become better oriented in the process of requesting remote assistance.
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