Axence nVision® 17.0 brings together the qualities inherent to an administrator:
- It enables a level of correlation and contextual linking that was previously unattainable. From now on, HelpDesk tickets can be associated directly with assets stored in Inventory.
- It reduces the amount of time spent on routine tasks. Multiple similar assets can be generated with a single click, and the enhanced PowerShell command line provides extensive control over network operations.
- It supports adherence to legal obligations. A dedicated page for whistleblower submissions is available, along with new configuration options for alarms triggered by activity within defined time ranges.
- Now accessible to a broader audience. Axence nVision now supports 28 languages, enabling administrators to work with the interface in their native language and accelerate product adoption.
A comprehensive view of the infrastructure for effective decision-making
Linking Inventory assets with HelpDesk tickets delivers numerous advantages. This capability makes it possible to identify which devices generate the highest number of issues and should therefore be prioritized for replacement. At the same time, it streamlines the technical support workflow by providing clarity regarding the specific asset associated with each ticket. This functionality is also essential for ITSM processes, particularly Incident Management and Problem Management. As a result, it offers a more comprehensive view of network events and contributes to more efficient administrative decision-making.
Time optimization and improved operational efficiency
nVision 17 introduces multiple enhancements aimed at reducing time spent on repetitive operations. The ability to create similar assets from existing ones proves especially beneficial in environments where large hardware deployments occur frequently. The updated PowerShell command line significantly simplifies system administration, reducing both the effort and the time required for daily tasks. Additionally, the system now includes an option to archive multiple HelpDesk messages with a single click.
Regulatory compliance and enhanced security
The latest version of nVision strengthens security measures and facilitates compliance with legal requirements. In alignment with the Whistleblower Protection Act, a dedicated page has been added to allow anonymous reporting of violations, fully compliant with the applicable legal framework. Another noteworthy addition is the expanded alarm functionality, which—as of version 17—can also monitor user activity outside standard working hours. This enhancement is particularly important due to the potential risk of data leakage by employees.
