Remote IT Infrastructure Support and Management Tool
Axence ConnectPro®
Axence is a software developer of comprehensive computer network management software, founded in 2005 in Krakow. Today, Axence serves over 4000 customers in more than 40 countries. The company has received IT Leader 2015, 10 Golden Bits and a number of other industry awards.
ConnectPro® provides users with communication with the IT department, serialization of requests, remote viewing of hardware and software configurations on each computer, the ability to manage it without interrupting the user’s work, and full remote access.
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Benefits of ConnectPro
On-premises solution
Axence ConnectPro® is a software solution that runs on the client’s server. Firstly, the system works in any network configuration and integrates with Active Directory. Secondly, agents on each computer maintain a constant, secure connection. It is possible to see what is happening at any station and intercept access to the monitor at any time.
Quick support at the right time
Quick Help is a functionality designed to support users who do not have the ConnectPro agent installed on their devices. All you need to do is generate a Quick Help agent, then send it to the user and connect with a one-time code. Easy, fast and efficient.
Simplicity comes first
It is important that the remote support tool itself does not become a source of further problems. With ConnectPro, there are no inconveniences such as obstacles or delays when you need to support your users. Simplicity and intuitive operation are its defining advantages.
Features
Easy communication and prioritization
ConnectPro’s chat rooms allow users to quickly report any issues, while IT can effectively manage multiple requests and workloads. Attaching files or screenshots is easy. The system provides a full range of options for interacting with the entire IT department rather than just a single administrator, which helps to respond to requests faster and more efficiently.
One-click remote access
When the agent is present on a user’s machine, it maintains an active connection, enabling instant remote access with a single click. If necessary, ConnectPro requests permission to connect. The connection is made without restrictions on channels or sessions. The solution is built on Axence’s trusted and secure technology, refined over more than two decades of development.
Computer status and configuration
The agent on each workstation sends information about the hardware configuration, system, and installed software in the background. It displays information about memory capacity, CPU utilization, SMART status of drives, system configuration, startup commands, local Windows user accounts, groups, network resources, task scheduler, and many other parameters. There is no need to wait for diagnostics because the user did not have an opportunity to provide remote access to the station. ConnectPro also makes it possible to help users who do not have an agent installed on their workstation. This functionality is made possible through the Quick Help feature, which enables fast connections using a one-time access code.
Remote management
Remote access can be established without disrupting the user’s workflow. It allows file management and bidirectional transfers, system registry editing, process and service control, and remote execution of any commands, including PowerShell scripts.